Frequently Asked Questions

1When I have emptied one cylinder, how do I switch over to the second full cylinder?

If you have a manual switch, it is as simple as turning the empty cylinder off, turning the switch in between the two cylinders on the gas regulator towards the full cylinder, and turn the full cylinder on.

If you have an automatic switch, all you have to do is watch for the indicator on the regulator to tell you that you have an empty cylinder, then order a new cylinder and we will do the rest.

2What time frame can I expect my cylinder to be delivered?

95% of deliveries are made within 24 hour in some cases, the same day the order is placed if we are unable to deliver within that time frame, we will contact you to inform you of your scheduled delivery day.

(No delivery’s on weekends or public holidays)

3I have gas but my stove and hot water is not working.

You have tested the levels of gas in your cylinders and you know you have plenty of gas but your gas appliances are still not working?

Here are a few things you can try before you call a professional:

  • Pour warm water over the gas regulator wait a few moments, then try your appliances again your gas regulator may have frozen up preventing gas flow.
  • Check your electrical switchboard there may have been a power outage or power surge check if the safety switch has tripped or a fuse has blown.
  • In some cases if the stove has a digital clock it can be as simple as re-setting the time.
  • If you have tried all the above and your appliances are still not working call a licensed gas plumber.
4Checking your gas bottle level.

To find out how much gas is left in a gas bottle is as easy as:

  • Filling a jug with hot tap water (not boiling water).
  • Slowly pour the hot water (not boiling water) down one side of the gas bottle.
  • Wait 5 seconds then run your hand down the side of the gas bottle where you poured the warm water.
  • You should feel a noticeable temperature change going from warm to cool at the level of the gas.
  • If you feel no difference, the gas bottle may be empty.

This process will not just work for regular LPG gas bottles but for BBQ bottles too. Checking gas bottle levels regularly will let you stay on top of your usage for your cooktop and gas heaters and know when it’s time to check levels and re-order.

5Are there restrictions on where gas bottles can be located?

Yes. There are exclusion zones based on wall openings, drains and ignitions sources to determine how far or how close a gas bottle-cylinder can be.

Ignition sources include air conditioners and other electrical items as well as your BBQ and patio heater.

6What postcodes do you deliver to?
We only deliver to these postcodes.